Who we are. This website is operated by Katool Equipments ("Katool Equipments", "we", "us"), 3631 US-90, Lake City, FL 32055, United States. We sell car lifts, mowers, lawn tractors, compact tractors, utility vehicles and related equipment to customers in the 48 contiguous United States. This policy applies to information we collect through our website, by phone and email, and through our order, delivery and payment process. By using the site or placing an order, you agree to the practices described here.
1. Information we collect
We collect only what we need to run the store, deliver your equipment and support you afterwards.
Information you give us
- Contact details: name, email address, phone number, and billing and delivery addresses.
- Order details: the products you buy, order numbers, delivery instructions and any notes you add.
- Payment information: payments are handled by our payment providers, including PayPal, through a secure checkout. We do not receive or store your full card or bank account numbers.
- Business information: for business and pro accounts, your business name and any resale or tax-exemption certificate you send us.
- Communications: emails, phone calls, contact-form messages, return requests and photos you send us, such as delivery-damage photos.
Information collected automatically
- Device and usage data: browser type, device type, IP address, pages viewed, referring pages, and the date and time of your visit.
- Cookies and similar technologies: described in Section 4.
Information from others
- Payment and financing providers: confirmation that a payment was completed. If you use PayPal Pay Later, PayPal makes the credit decision; we may learn only that the order was paid.
2. How we use it
We use the information we collect for the following purposes, and not for any purpose that is incompatible with them without telling you first.
| Purpose | Examples |
|---|---|
| Fulfilling orders | Processing payment, confirming your order, scheduling delivery, and calling you the day before delivery to arrange the time and place. |
| Customer support | Answering questions, helping with setup, and handling returns, refunds and delivery-damage reports. |
| Business accounts | Preparing quotes, applying tax-exempt status and reviewing Net-30 requests. |
| Order messages | Order confirmations, delay notices and replies to your requests. |
| Marketing | With your consent where required, measuring our ads and showing relevant ads. You can opt out at any time. |
| Improving the site | Understanding which pages and products are used, and fixing errors. |
| Fraud prevention and legal | Preventing fraud and unauthorized transactions, keeping accounting records and meeting legal obligations. |
3. Sharing
We do not sell your personal information. We share it only with the service providers that help us run the store, and only as needed for the purposes above:
- Website and checkout platform: our store is hosted on YouCan, which processes order, account and site data on our behalf.
- Payment providers: PayPal and other payment processors available at checkout, to process payments and financing.
- Delivery: our own delivery team uses your name, phone number and delivery address to deliver your order. Small parts and accessories may ship by a parcel carrier, which receives your delivery details.
- Manufacturers and distributors: equipment ships from the manufacturer or distribution center, which may receive the details needed to prepare and ship your order.
- Advertising and analytics providers: such as Google, through cookies and similar technologies, subject to your cookie choices.
- Legal and safety: when required by law, or to protect the rights, property or safety of Katool Equipments, our customers or others.
- Business transfers: if Katool Equipments is sold or merged, customer records may transfer to the new owner under the same protections.
4. Cookies
Cookies are small files placed on your device by the website and by the services we use. We use the following types:
| Type | What it does | Can you turn it off? |
|---|---|---|
| Essential | Keeps your cart and session working and the checkout secure. | No. The store needs these to work. |
| Analytics | Shows us how visitors use the site, so we can improve it. | Yes, through the cookie banner. |
| Marketing | Measures our ads, such as Google Ads, and helps show relevant ads. | Yes, through the cookie banner. |
You can change your choices at any time through the site's cookie banner, and most browsers also let you block or delete cookies in their settings. Blocking essential cookies may stop the cart and checkout from working.
5. Data retention
We keep personal information only as long as needed for the purposes above. Order, payment and tax records are kept as long as required for accounting and legal purposes. Support messages and return records are kept as long as needed to handle your request and any follow-up. Analytics data is kept in summary form where possible. When information is no longer needed, we delete or anonymize it.
6. Your rights
You can ask us to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Delete your information, except what we must keep for legal or accounting reasons.
- Opt out of marketing at any time, through the cookie banner or by contacting us.
To make a request, email contact@katoolequipments.com with "Privacy request" in the subject line, or call +1 386-222-2747. We may need to verify your identity before acting on a request, and we will reply within a reasonable time.
Depending on where you live, state laws may give you additional rights over your personal information. We will honor those rights as they apply to us. Contact us using the details above to make a request.
7. Security
- Our website is served over HTTPS, including checkout.
- Payments are processed by our payment providers; we never see or store your full card number.
- Access to customer information is limited to the people who need it to process orders, deliver equipment and support you.
No method of transmission or storage is completely secure. If we learn of a breach that affects your personal information, we will notify you as required by law.
8. Children
Our products are heavy equipment intended for adults. Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.
9. Changes to this policy
We may update this policy from time to time. The effective date at the top of this page shows when it last changed. Continued use of the site after an update means you accept the updated policy.
10. Contact
Questions, requests or complaints about privacy? Contact Katool Equipments at contact@katoolequipments.com or +1 386-222-2747, 8 AM to 6 PM Florida time, or write to 3631 US-90, Lake City, FL 32055, United States.
Katool Equipments · This privacy policy forms part of our Terms of Service.