Add items to your cart and check out securely online. If you'd rather order by phone or have questions first, call +1 386-222-2747 or email contact@katoolequipments.com.

Tell us what you're working with, such as your ceiling height, bay size, lawn size or job, and we'll help you match the right equipment before you order. Always check the dimensions, capacity and installation requirements on the product page and in the manufacturer's manual.

Yes. Shipping to the 48 contiguous states is free, so there's no delivery charge added after you pick a machine. Any applicable sales tax is shown at checkout.

Payment methods available at checkout are processed securely, including PayPal. With PayPal you can also choose Pay Later to pay over time. We never see or store your full card number.

Yes. Buying several units, or buying for a shop, fleet or grounds crew? Ask us for a volume or custom quote. See Dealers & pro accounts.

Yes. Send us your resale or tax-exemption certificate and we'll set up your order tax-exempt. Contact us before you order.

PayPal Pay Later. Choose PayPal at checkout, then Pay Later. Pay in 4 splits $10 to $2,000 into 4 interest-free payments every two weeks. Pay Monthly spreads $49 to $10,000 over 3, 6, 12 or 24 months with $0 down. See Financing.

Pay in 4 is interest-free. Pay Monthly has a fixed APR from 0% to 35.99%, set by PayPal based on your purchase amount and credit. Use the estimator on our Financing page to see example payments.

Pay in 4 may use a soft credit check that won't affect your credit score. Pay Monthly is subject to PayPal's credit approval, and missed payments may affect your credit score. PayPal makes the credit decision; Katool Gear is not the lender.

Pay Monthly covers orders up to $10,000. For larger orders, call us at +1 386-222-2747 to talk about your options.

Yes, approved businesses can pay by invoice on Net-30 terms. Terms are subject to approval. See Dealers & pro accounts.

Yes. Shipping is free on every order to addresses in the 48 contiguous states.

Orders are confirmed by email within one business day. Most equipment ships within 7–21 business days of order confirmation. In-stock accessories ship in 1–3 business days. We'll email you if your order is delayed more than 5 business days beyond the quoted window.

Our own shipping team calls the phone number on your order the day before delivery to arrange the time and place. Our truck brings your equipment there and we unload it for you with the forklift we carry, so you don't need a forklift or loading dock. Small parts and accessories ship by ground parcel.

Most equipment ships from the manufacturer or distribution center, then we deliver it to you. See our Shipping Policy.

Not at the moment. We deliver only to addresses in the 48 contiguous United States.

Email contact@katoolequipments.com or call +1 386-222-2747 with your order number and we'll tell you where it is. See Order status.

Inspect the crate and machine before you sign the delivery receipt. Write any damage or missing pieces on the receipt, take photos, and email your order number and photos within 48 hours of delivery. Damage reported this way is handled at no cost to you.

Unused equipment can be returned within 30 days of delivery, in its original crate or packaging with all manuals, keys and accessories. Email us first for a Return Authorization (RA) number. See Returns & refunds.

For change-of-mind returns, you pay the actual carrier cost (typically $200–$600 for machines) and a 15% restocking fee. Damaged, wrong or defective items reported within 48 hours of delivery are returned free, with no restocking fee.

Returns are typically received and inspected 5–7 business days after pickup. Refunds are issued to the original payment method within 5 business days of passing inspection, and card issuers usually post the credit 3–10 business days after that. See our Refund Policy.

Yes. Start a return and place a new order. We waive the restocking fee when the new order is of equal or greater value.

Yes, at any point before dispatch, for a full refund. Contact us as soon as possible with your order number. See our Cancellation Policy.

Equipment is covered by the manufacturer's warranty, under the manufacturer's own terms. Machines that have been fueled, started or operated fall under that warranty rather than our return policy. Email us with your order number, model, serial number and photos or a video of the problem, and we'll help you with the next step.

We offer setup help by phone and email. Our installation guides cover site prep, tools and safety for each type of equipment. For two-post and four-post lifts and hardwired electrical work, we recommend a qualified lift installer and a licensed electrician.

Installation and operator's manuals ship with the equipment, usually in the crate or with the machine. Manufacturers also publish manuals on their websites. Can't find yours? Email us with your order number and model.